Frequently Asked Questions
What should I do about the furniture in the room?
Our cleaners will happily move any furniture that does not require more than one person. We would also kindly ask that you remove small objects and breakables before the cleaner arrives.
Can I walk on the carpet straight away?
Yes, your carpets can be used straightaway. We also advise that you allow 2-4hrs for your carpet and upholstery to dry before using them.
Does cleaning the carpets mean they get dirtier again more quickly?
No. This would be the case if oil-based shampoos or cheap store cleaning solutions are used. Some cheap solutions will leave residue on the carpet which will lead to re soiling. We use eco-friendly detergents that if any residue was left would simply crystallise and be removed at the next time of vacuuming.
Will cleaning the carpets/upholstery shorten the lifespan of them?
No. regularly cleaning your carpet and upholstery prolongs the lifespan as the soil particles, i.e. dirt, grazes the fibres wear them down. Cleaning the carpets and upholstery removes the soil and therefore increases the longevity for up to four years.
How long does it take to dry?
This depends on several factors i.e. the length of pile, fibre type, the degree of soiling. Thanks to our high-powered extractor machines carpets and upholstery are left slightly damp NEVER soaking wet and are usually dry within a matter of hours. Heavy duty air movers can also be used to accelerate the drying process.
What system do you use to clean carpets?
After establishing the type of carpet, we will use the most suitable system, whether it be low moisture system for water sensitive carpets or hot water extraction for a deeper clean.
How quickly can I get my carpet or upholstery cleaned?
We will try to get you an appointment within 24hrs of contacting us.
Are you insured?
Yes we have public liability cover.
How many times a year should I have my carpets cleaned?
Cleaning frequency depends on a number of things such as the number of occupants in the household, pets, smokers and children. On average you should clean your carpets every six months.
Can you remove wine, tea, coffee etc…
Some stains can be permanent and therefore we can’t make any promises that we can remove them. We usually get better results if we attempt to remove the stain before anyone else tries.
Can pet odours and urine be removed?
The deodoriser in our cleaning solution will deal with most pet odours. We use professional spotters specificity designed for the removal of urine.
Can steam cleaning damage my carpet?
No. Hot water extraction is considered to be the best method for removing embedded soil and other contaminants. It is also the preferred cleaning method by the leading carpet manufacturers.
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